Join inDrive as our Drivers Verification Supervisor for Brazil and play a key role in leading and supporting the OCS team to ensure efficient, high-quality processing. This position focuses on performance management, process optimization, and team development.What you will do:- Develop and implement strategic plans to achieve departmental goals and performance targets.- Use data and analytics to monitor Online Checkout Specialists' (OCSs) performance, identify trends, and make data-driven decisions to improve efficiency and accuracy.- Ensure the quality and consistency of OCSs' work through regular audits and feedback sessions.- Provide onboarding, training, and ongoing development support for new and existing OCSs.- Supervise and oversee daily operations of the OCS team, ensuring smooth workflow and adherence to company standards.- Monitor compliance with production discipline, internal policies, and operational guidelines.- Prepare and present performance and quality reports for management review.- Respond to staff inquiries, offering guidance, feedback, and coaching to enhance individual and team performance.- Continuously identify opportunities to optimize processes, boost productivity, and maintain high employee motivation.- Communicate updates on policies, procedures, and regulations, ensuring the team remains informed and compliant.What we expect from you:- Strong understanding of departmental KPIs and performance metrics.- Proficiency in PC operations and confident use of office software.- Solid experience with Google Workspace tools (Google Sheets, Docs, Slides, and Drive).- Proven management skills, including strategic planning, data analysis, and process improvement.- Demonstrated people management and team leadership abilities.- Excellent written communication and documentation skills.- Translation skills or knowledge of additional languages (a plus).- Proficiency in English (written and verbal).We offer:- Be part of a growing and innovative company with a unique approach to ride-hailing- Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued- Have the opportunity to make a significant impact on the company and the industry as a whole- Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands- Competitive salary- Medical insurance- Dental insurance- Life insurance- Food and transportation allowance- Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company