Supervisor de Atendimento Sr. at Uber
The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. Our Greenlight Team Leads focus on empowering and investing in the continued success of our Greenlight Specialists by providing resources and coaching that build the next wave of leaders at Uber. Team Leads provide and receive feedback, coach and develop employees, and manage teams to ensure our customers are well taken care of while managing performance metrics.
What You Will Do
Manage team performance, including terminations and drive results
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Compile insights and feedback to surface to the business
Address and resolve escalations
Build and maintain internal and cross‑functional stakeholder relationships
Drive accountability on policies and other guidelines
Audit team performance in partnership with Service Quality members and guide toward progressive improvements; identify opportunities for additional training & development
May optimize processes and other non‑management activities or strategic projects locally or within region
Capable of managing, coaching, and developing team leads
Optimize processes and other non‑management activities or projects
Surface insights and customer feedback to the business
May support scheduling and attendance management
Coordinate to ensure the maintenance of the physical location, inventory, safety, EHS, working with property management and clearing services
Basic Qualifications
At least 2 years of people management in Customer Support, Customer Operations or Retail environments.
Previous experience managing sufficiently complex operations, stakeholders, and stakeholder situations.
Experience in process improvement and P&L management.
Advanced English skills.
Preferred Qualifications
Executional Excellence
Problem Solving
Stakeholder Management
Teamwork
Planning & Organizing
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Internet Marketplace Platforms
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