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Responsibilities
1. Supervision of the customer service department
2. Addressing demands from coordination, administration, and directors
3. Monitoring the workload of the department
4. Managing medical appointment schedules
5. Implementing campaigns
6. Motivational actions to improve the environment
7. Tracking performance indicators
8. Developing strategies to attract clients/patients
Requirements
1. Experience and knowledge in SDR
2. Experience in customer service supervision
3. High school diploma or equivalent
4. Proficiency in MS Office
5. Excellent patient service skills
6. Team management experience
7. Assertive communication skills to enhance the department and achieve client acquisition goals
8. People management skills to supervise the team and meet results
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industry: Nursing Homes and Residential Care Facilities
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Salary range: R$2,001.00 - R$3,000.00
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