Every day, Agilent Field Service Specialists help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Train other field engineers and customers in the solutions
To be really successful in the job you should have a relevant Master Degree or University Degree in Chemistry, Pharmaceutical or Engineering although your proactive approach, team spirit and eagerness to build your knowledge are what will ultimately drive your success.
Minimum of 4 years, typically 5 to 8 years, with relevant experience in analytical instruments such as HPLC, GC, GC/MS and others.
You enjoy being in front of customers and supporting them while demonstrating your technical expertise.
If you are interested in joining the world's premier laboratory partner and you have what it takes for such an exciting position, then don't hesitate to apply
Agilent is an equal opportunity employer.