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Responsibilities
Supervision of the customer service department
Addressing demands from coordination, administration, and directors
Monitoring the workload of the department
Managing medical appointment schedules
Implementing campaigns
Motivational actions to improve the environment
Tracking performance indicators
Developing strategies to attract clients/patients
Requirements
Experience and knowledge in SDR
Experience in customer service supervision
High school diploma or equivalent
Proficiency in MS Office
Excellent patient service skills
Team management experience
Assertive communication skills to enhance the department and achieve client acquisition goals
People management skills to supervise the team and meet results
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Nursing Homes and Residential Care Facilities
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Salary range: R$2,001.00 - R$3,000.00
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