Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA, we believe that great ambitions demand resilient companions. It's why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip. They last a lifetime.
Please join us to discover your own.
POSITION:
The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.
STRENGTHS FOR SUCCESS
* Selling skills with ability to meet monthly personal sales goals
* Strong clienteling/customer development skills
* Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
* Ability to establish and maintain effective relationships with customers via clienteling
* Ability to learn and effectively convey product information
ESSENTIAL JOB FUNCTIONS
Sales Generation:
* Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
* Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
* Assists Boutique Manager with execution of store marketing initiatives
* Assists In training efforts and KPI management for sales team
Customer Service:
* Provides superior customer service
* Assisting and leading sales staff in partnership with store management
* Processes customer repairs when requested
Operations:
* Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
* Ensures facility maintenance, presentation and organization
* Exhibits proficiency in computer programs used by the Company
PROFILE:
* High School diploma or equivalent
* Detail oriented, task focused
* Professional, strong communication skills both verbal and written
* Excellent problem-solving skills, positive attitude, team player
* Ability to work varied hours/days, including nights, weekends and holidays
* Must be able to lift large boxes up to 25lbs repeatedly