Join to apply for the Client Service Supervisor role at Help at Home
This is a hybrid role with 4 days in-office and 1 day work from home per week.
Job Summary
The Client Service Supervisor develops and monitors care plans to ensure clients receive quality care. Acts as the primary liaison between clients, homecare aides, managers, referral sources, and others involved in the client's care.
Essential Duties and Responsibilities
Maintain client files and related paperwork.
Ensure confidentiality of patient/client and agency information, following HIPAA guidelines.
Assign homecare aides based on client needs and care plans.
Coach caregivers to ensure high-quality care and address performance concerns.
Communicate schedules and changes with clients, aides, referral sources, and management.
Conduct in-home visits to assess needs and maintain client relationships.
Prepare and submit departmental reports.
Document client conditions and services accurately.
Maintain records of client satisfaction surveys and visits.
Handle client complaints and report significant issues; mandatory reporter for critical incidents.
Educate and coach on changes to care plans.
Maintain positive relationships with clients, aides, and referral sources.
Ensure compliance with laws and company policies.
Perform other duties as assigned.
Education and Experience
Must be at least 18 years old.
High school diploma or GED required; Bachelor's degree preferred.
Current PPD or Chest x-ray if applicable.
Experience with Medicaid, Waiver, or Home Healthcare preferred.
Additional requirements per state/local rules.
Skills and Abilities
Excellent organizational skills and multitasking ability.
Ability to provide feedback and meet professional goals.
Strong problem-solving and conflict resolution skills.
Compassionate, responsible, and cheerful attitude.
Basic computer skills and typing proficiency.
Travel and Physical Requirements
Regular travel required, even in bad weather.
Ability to lift and move up to 50 pounds.
Ability to navigate client homes, including stairs.
Effective communication skills.
Data Security and Privacy
We prioritize protecting your personal information, complying with HIPAA and SOX. Your data is used solely for employment assessment and is protected by strong security measures. You may access or modify your data by contacting us. Employees must follow data protection policies.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Hospitals and Healthcare
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