InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team.
Some of the role's responsibilities include providing technical and functional support to clients worldwide through different channels such as email, tickets, and remote sessions (Teamviewer/Zoom/etc), checking clients' configurations, suggesting improvements and best practices to maximize the platform's efficiency, and working closely with the development and customer success teams to troubleshoot issues.
Do not hesitate to apply if you…
are fluent in English, Spanish and Portuguese (native-level portuguese strongly preffered, C1 level is the minimum required)
enjoy working with clients, providing top-level support
think analytically
have strong communication and troubleshooting skills
have previous experience in technical support for software and/or infrastructure
are tech-savvy
Having previous experience using InvGate products is a big plus
If you want to know more about us, please visit www.invgate.com