DescriptionHybrid: 02 days of the week working from home. (Monday and Friday) Role: The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. What You'll Do (Responsibilities) People Management : Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions. Continuous Improvement : Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps. Project Management : Organizing teams for performance improvement initiatives and ensuring adherence to project plans. Relationship Management : Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects. Operational Efficiency : Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks. Complaint Management : Resolving issues efficiently and escalating complex matters as needed. The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.Additional DescriptionYour Skills & Abilities (Required Qualifications) Bachelor’s degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services); Language Skill: Advanced/Fluent English. ; What Can Give You A Competitive Edge (Preference Qualifications) Experience in People Services or Human Resources for Brazil environment would be a plus; Spanish would be a plus Understands the regulatory environment and/or experience in the Shared Services business for Brazil would be a plus. Skills/Competencies : Flexibility and Organizational agility; Strategic thinking, consulting and analytical skills; Interpersonal Savvy / Communication and work collaboratively; Broad understanding of Operational systems and technology; Accountability; Build effective Network within other cross functional leaders and areas; Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment; Dealing with ambiguity; Problem Solving; Accountability: Time / Deadline / Delegate / Multitask; Data Driven; Expertise to present data, findings, and potential actions/solutions to stakeholders; Project management, change management and continuous improvement; Ability to think creatively and strategically. #LI-LL1About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Total Rewards | Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.For more detail, salary and company information, use the apply link
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