Job Overview:
This is a dynamic leadership role focused on overseeing warehouse operations, ensuring seamless workflow and customer satisfaction.
The Operations Manager plays a pivotal part in driving process improvements and meeting business objectives through effective team management and strategic planning.
* Lead a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
* Responsible for overall safety, quality, performance and customer experience of the shift.
* Carry out supervisory responsibilities in accordance with organizational policies and procedures.
* Accountable for meeting and exceeding operational goals.
* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
* Mentor, train and develop teammates for career progression and learning.
* Ability to develop and share best practices across shifts and network.
Key Responsibilities:
* Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and attain Business Plan.
* Manage a team of employees within a fast-paced time-critical environment.
* Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.
* Set / clarify requirements and expectations for Area Managers and Team Leaders.
* Work closely with support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
* Implement change and/or develop new processes as required.
* Participate in cross-functional Process and Business Improvement projects.
* Candidates must be flexible to work weekends and/or overnight shifts regularly.