About the RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.
Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city Our Greenlight Team Leads are focused on empowering and investing in the continued success of our Greenlight Specialists by providing resources and coaching that will build the next wave of leaders at Uber.
Team Leads provide and receive feedback, coach and develop employees, as well as manage teams to ensure our customers are well taken care of while managing the team's performance metrics.What you will do: Manage team performance, including terminations & drive resultsLead, coach, mentor, and motivate employeesPartner with Recruiting team on hiringCompiles insights and feedback to surface to the businessAddress and resolve escalationsBuild and maintain internal and cross-functional stakeholder relationshipsDrive accountability on policies and other guidelinesAudit your team's performance in partnership with Service quality members and guide towards progressive improvements; identify opportunities for additional training & developmentMay optimize processes and other non-management activities or strategic projects locally or within regionCapable of managing, coaching, and developing team leadsOptimizing processes and other non-management activities or projectsSurfaces insights and customer feedback to the businessMay support scheduling and attendance mgmtCoordinate to ensure the maintenance of the physical location, inventory, safety, EHS, working with property management and clearing services Basic Qualifications:At least 2 years of people management on Customer Support, Customer Operations or Retail environments.Previous experience managing sufficiently complex operations, stakeholders, and stakeholder situationsExperience in process improvement and P&L managementAdvanced English skills.
Preferred Qualifications:Executional ExcellenceProblem SolvingStakeholder ManagementTeamworkPlanning & Organizing