The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk and ensuring excellent guest service is consistently provided. This role involves supervising front desk staff, handling guest check-ins and check-outs, resolving guest complaints, and ensuring the front desk runs efficiently and professionally.
Key Responsibilities :
Supervision and Leadership :
* Supervise and guide front desk agents to ensure they perform their duties in accordance with company standards.
* Train and develop front desk staff, providing ongoing feedback and performance evaluations.
* Schedule shifts and ensure adequate staffing levels at all times.
Guest Service :
* Greet guests in a professional and friendly manner, offering assistance with any needs or requests.
* Address and resolve guest complaints or concerns promptly, ensuring complete satisfaction.
* Maintain a positive and welcoming atmosphere at the front desk.
Operations :
* Manage check-ins and check-outs, ensuring smooth and efficient procedures with other stakeholders in the building.
* Handle billing and payment processes, ensuring accuracy and compliance with the policies.
* Maintain the front desk area's cleanliness, organization, and overall appearance.
Qualifications :
* High school diploma or equivalent; a degree in hospitality or related field is a plus.
* Previous experience in a front desk or customer service role, with at least 1-2 years in a supervisory or leadership position.
* Strong communication and interpersonal skills.
* Ability to handle difficult situations and solve problems effectively.
* Advanced English
* Excellent organizational and multitasking abilities