Overview
Operations Supervisor / Remote / Russian Speaker — Remote, Full-time. We are seeking a hands-on, results-oriented Operations Supervisor to support daily operations across multiple stores. This is not a pure project management role; the focus is on identifying issues daily, ensuring accountability, driving the team to meet KPIs, and ensuring smooth operation of full-cycle stores while solving issues that arise during daily operations.
Responsibilities
Drive consistent achievement of key operational KPIs, including inventory accuracy, timely reporting, and service quality standards
Oversee and support routine operational workflows, ensuring accuracy of daily reports and smooth execution of administrative tasks across stores
Act as primary point of escalation for urgent operational issues (e.g., technical or facility disruptions), coordinating timely resolution to minimize downtime
Manage office procurement processes with a focus on cost efficiency and vendor optimization
Provide structured support for reporting and analytics, including review and validation of daily reports in collaboration with the operations team
Ensure 100% accuracy and compliance in collections reporting
Maintain ongoing communication and collaboration with cross-functional teams to resolve operational issues quickly and effectively
Identify errors in processes, correct them, and train staff to prevent recurrence
Conduct detailed analysis of inventory results, investigate discrepancies, and implement corrective measures
Monitor workforce scheduling efficiency, eliminating idle time and ensuring optimal staff allocation
Motivate, guide, and hold teams accountable for achieving operational goals while fostering a positive, performance-driven culture
Requirements
Proven experience in an operations, service, or retail supervisory role, ideally within a fast-paced or high-growth environment
Proficiency with spreadsheets and data-driven decision-making
Excellent communication skills; fluency in Russian and English required
Character: persistent, detail-oriented, and numbers-driven
Benefits
Competitive salary
Remote work flexibility
Collaborative and innovative work environment
Potential for career growth and advancement within the company
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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