As a Retail Store Supervisor, you will develop, manage the customer experience, and sales objectives for your assigned store and/or kiosks. Supervise the overall daily operation of a store or kiosks to ensure an extraordinary customer experience, cost efficiency and quality Store/Kiosks Operations. Maintain inventory at adequate levels, promote sales and maintain the appearance of the location. Complete accounting and paperwork associated with cash and inventory management. Own overall customer experience and store/kiosk reputation.
Essential Duties and Responsibilities
Meet and exceed assigned goals for sales and service, revenue, and productivity.
Understand customer needs and offer solutions and support. Manage customer’s issues when needed.
Create and coordinate team schedules and ensure proper workflow of the operation. This includes scheduling of vacation time.
Operational Excellence: Responsible for inventories and cash counts or any other task.
Partner with the Store manager with the following: interview, hire and discipline decisions, including terminations, in coordination with people team, ARSM and DOS.
Perform prospecting activities like blitz calls to generate sales leads and report it.
Track daily, weekly, monthly, and quarterly performance and sales metrics. Continuously monitor employee performance and identify areas of improvement.
Create a work environment where motivated people can excel. Inspire and engage employees by motivating team to succeed.
Supervisory Responsibilities
Directly supervises and provides mentorship to a group of employees in the store. Carry out supervisory responsibilities in accordance with the organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor’s Degree in related field preferred.
3‑5 years’ retail, customer‑facing, sales experience preferred.
1 year in management or supervising a sales team.
Other Qualifications
Good communication and positive interpersonal skills. Bilingual (Spanish and English).
Computer‑literate, knowledge in Microsoft Office.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to proactively maintain a positive environment within a team and keep them motivated.
Ability to properly coach and develop personnel.
Customer focus and service oriented.
Knowledge of telecommunications, familiarity with both wireless and broadband services.
Strive to work in a dynamic, often fast‑paced environment.
Equal Employment Opportunity Statement
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required for a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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