About the Role We are looking for a highly organized and detail-oriented Back Office Supervisor to support and oversee the daily operation of Elephant Bet's back office systems in Brazil.
This role is responsible for executing, monitoring, and controlling core back-office activities, ensuring system accuracy, operational stability, and compliance with internal procedures.
The Back Office Supervisor plays a critical role in supporting live betting operations, front-office teams, and customer support, acting as a key link between operational execution, reporting, and compliance.
Key Responsibilities
Operate and monitor back-office systems on a daily basis, ensuring accuracy and reliability.
Configure basic operational settings related to games, betting markets, limits, and user access, following established guidelines.
Monitor player activity, betting flows, system alerts, and live operational events.
Ensure operational continuity and system stability during live betting periods.
Reporting & Monitoring
Produce daily, weekly, and monthly operational and financial reports.
Support data extraction for internal controls, audits, and regulatory requirements.
Identify inconsistencies, system issues, or unusual activity, escalating findings when necessary.
Financial & Compliance Support
Assist in monitoring player balances, settlements, and reconciliation processes.
Support AML, KYC, and CPF verification processes from a back-office perspective.
Ensure accurate handling of operational data in compliance with LGPD and internal policies.
Marketing & Promotions Support
Support the setup, execution, and monitoring of bonuses, loyalty programs, and promotional campaigns.
Assist CRM activities, including player segmentation and automated communications.
Ensure promotions are correctly configured, monitored, and aligned with campaign plans.
Team & Operational Support
Act as first-level operational support for front-office, customer support, and retail teams.
Follow and enforce established procedures, workflows, and access controls.
Support onboarding and training of new back-office users.
Requirements
Bachelor's degree in Business Administration, IT, Finance, or a related field, or equivalent professional experience.
2–4 years of experience in back-office operations, platform support, or operational roles, preferably within betting, gaming, fintech, or transactional environments.
Familiarity with betting or gaming platforms and back-office systems (e.g., BetConstruct or similar).
Basic understanding of payment flows, KYC/AML processes, and operational reporting.
Strong attention to detail and ability to work with live operational data.
Solid analytical, organizational, and problem-solving skills.
Ability to work under pressure and manage operational incidents calmly.
Strong communication skills and a collaborative, team-oriented mindset.
Fluency in Portuguese; working proficiency in English is required.