Overview
The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. Our Greenlight locations help new drivers get on the road for the first time, build engagement with the platform, and serve as a logistics hub. As a Greenlight Team Lead, you will empower and invest in the success of Greenlight Specialists by providing resources, coaching, and management to ensure excellent customer service and strong performance metrics.
What You Will Do
Manage team performance, including terminations & drive results
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Compile insights and feedback to surface to the business
Address and resolve escalations
Build and maintain internal and cross‑functional stakeholder relationships
Drive accountability on policies and other guidelines
Audit your team's performance in partnership with Service quality members and guide towards progressive improvements; identify opportunities for additional training & development
May optimize processes and other non‑management activities or strategic projects locally or within region
Capable of managing, coaching, and developing team leads
Optimize processes and other non‑management activities or projects
Surface insights and customer feedback to the business
May support scheduling and attendance management
Coordinate to ensure the maintenance of the physical location, inventory, safety, EHS, working with property management and clearing services
Basic Qualifications
At least 2 years of people management in Customer Support, Customer Operations or Retail environments.
Previous experience managing sufficiently complex operations, stakeholders, and stakeholder situations.
Experience in process improvement and P&L management.
Advanced English skills.
Preferred Qualifications
Executional Excellence
Problem Solving
Stakeholder Management
Teamwork
Planning & Organizing
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Internet Marketplace Platforms
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