At Stellantis, we’re breaking with the past and have launched a new software organization built from the ground up. The Software Business Unit (SWBU) inside the Product Development Technology (PDT) was established in 2021 and brings an entirely new vision to the driving experience. Our mission is to design the most captivating experiences in Mobility, bringing “tomorrow’s” tech innovations closer to today, everyday. If you’re ready to help lead this automotive technology transformation, we want to hear from you.
Summary
The Sales & Operations Supervisor will lead the growth and management of digital subscription services for Stellantis brands across initially in Brazil, Argentina, and Chile. This role is unique as it requires a dual focus: driving commercial performance (conversion and retention of monthly/annual plans) and serving as the regional technical lead for the subscription management system (Zuora).
The ideal candidate will bridge the gap between sales targets and system execution, ensuring a seamless experience and a scalable subscription model.
Key Responsabilities
Commercial Strategy & Sales Management
· Revenue Growth: supervision of connected services sales funnel, focusing on conversion (non paid> paid subscriber) and paid subscribers base increasement.
· Retention & Churn Management: Monitoring main KPIs as Churn and Retention rate and implement strategies to reduce them and management of Lifetime Value (LTV) of customers in the South America region.
· Market Adaptation: Customize sales approaches and promotional offers to meet the specific economic and cultural nuances of the Brazilian, Argentinian, and Chilean markets.
· KPI Tracking: Monitor and report on renewal rates, subscriber growth and implement actions to improve main KPIs as take rate, retention and churn.
Subscription System Management (Zuora)
· System Ownership: Act as the primary administrator for the Zuora platform in the region.
· Development & Configuration: Build and maintain product catalogs, pricing models, and promotional codes within the system.
· Operations & Billing: Ensure the integrity of the recurring billing cycle, payment gateway integrations, and automated customer communications.
· Process Improvement: Identify and implement system optimizations to improve the user journey and operational efficiency.
Requirements and Qualifications
· Bachelor’s Degree: In Business Administration, Information Systems, Engineering, Marketing, or a related field.
· Subscription Expertise: Proven experience in the Subscription Economy (Saa S) with a focus on recurring revenue models and management of digital sales channels.
· System Knowledge: Functional knowledge of subscription management platforms is required (Zuora is highly preferred; experience with Salesforce Billing or SAP Billing is a plus).
· Hands-on Approach: Ability to seamlessly transition between high-level sales strategy and technical system configuration.
· Ownership Mindset: Proactive in identifying system gaps or revenue opportunities before they escalate into issues.
· Leadership & Influence: Ability to lead cross-functional processes and influence stakeholders across different countries and departments.
· Resilience & Agility: Comfortable working in a fast-paced multinational environment undergoing constant technological transformation.
· English: Advanced/Fluent (for global reporting and technical system management).
· Spanish: Advanced (essential for managing Argentina and Chile operations).
· Analytical Mindset: Proficiency in data analysis (Excel, Power BI, or Tableau) to interpret subscription health metrics.
· Hybrid Profile: Ability to switch between a " Sales mindset" (results-oriented) and a " Technical mindset" (process and system-oriented).
At Stellantis, we evaluate candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, ages, ethnicities, nationalities, religions, sexual orientations, and disabilities. Diverse teams will allow us to better respond to the emerging needs of our customers and take care of our future.
Come be a part of it!