Manage Learning & Development area, local and global projects. Effectively supervise facilitators community. The Learning and Development Sr Supervisor will partner with local & regional business leaders and stakeholders in the development and implementation of learning programs, processes, curriculum, content and tools that align with global strategies and standards; but are also relevant and specific to the needs of the region. Administer and execute all training initiatives within L&D scope, ensuring compliance for all employee and leadership training. Acts as a resource for and takes ownership of internal and external programs and materials. Prepares, plans, schedules and coordinates all aspects of classroom/blended/virtual facilitation/training. Delivers trainings in a blended learning environment, on targeted topics such as leadership skills, new hire orientation and functional training using adult learning theory and accelerated learning techniques. Collaborates with the implementation of key programs to support organizational development. Supports facilitation required for the Global L&D programs and implementations.
Essential Functions/Core Responsibilities
Lead a team who facilitates onboarding, coaching, management, leadership, sales and leadership development learning programs, as well as managing team productivity.
Working closely with clients, account managers, and other consultants to assess needs, design, develop, implement and communicate learning solutions and plans
Accountable for achieving individual, site, departmental and organizational training performance metrics
Develop and implement country-specific programs customized according to cultural, generational or functional needs of country-specific programs for needs/ opportunity areas such as onboarding, skills development, leadership development
Identification, development, and testing of alternative learning modes to increase engagement and streamline materials
Measures and evaluates effectiveness of learning programs, plans for data collection and analysis and uses appropriate tools to measure effectiveness for each level of the evaluation
Proactively engage the business in learning initiatives and value add strategies
Serves as an effective business partner to their stakeholders, supporting the development, implementation and delivery oflearning solutions
Evaluates results against goals and stakeholder needs, assesses how well the results of the action match intentions and result in change in performance; provides reporting and recommendations for improvement
Effectively manage the facilitator community by forecasting, scheduling, balancing workload, assigning team goals, supervising performance and ensuring results delivery
Provide coaching and career development guidance to team members to ensure professional development
Responsible for on-going classroom observations of learners and direct reports, providing guidance, mentoring, and support that focuses on performance improvement
Ensure quality processes are in place to provide a successful learner experience, from the moment of scheduling, to system administration, class delivery and on the floor impact measurement
Maintain team engagement and implement continuous improvement processes to ensure department success
Key L&D point of contact for escalations and to educate, advise and answer queries from Senior Leadership
Enable a few direct reports in carrying out their role expecations through coaching, performance and behavior management, and mentoring
Lead projects with minimal or no direction
Other duties as assigned
Candidate Profile
A Bachelor's degree with a focus in human resources, education, business administration or related field
Fluent English language.
Minimum three years experience in Learning & Development area (BPO)
Proficient classroom facilitation skills with a preferred minimum of three years experience in leadership development, adult learning, blended learning, and/or organizational development
Adept at handling multiple competing priorities and duties in a fast-paced, result-driven, and changing environment with minimal daily oversight.
Ability to effectively interact with and relate to all levels of organizational staff
Proficient with Microsoft suite of products
Minimum two year experience working with LMS
Ability to organize and prioritize projects or initiatives and delivers results within required timelines
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Capability to build strong working relationships with stakeholders, including senior leaders, across the business
Solid understanding of the organization's business operations and industry
Ability to analyze and interpret business issues and recommend solutions/best practices
Project Management skills and people management skills preferred
Other languages a plus - Spanish Language