General Information: - Req - WD00075558 - Career area: - Administrative - Country/Region: - Brazil - State: - São Paulo - City: - Indaiatuba - Date: - Thursday, January 23, 2025 - Working time: - Full-time Additional Locations: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba Why Work at Lenovo: - We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked 248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). Description and Requirements: Responsibilities: - Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions. - Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level. - Collaborate with Level 2 engineers and technical account managers to resolve customer escalations. - Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues. - Work with Customer Success Managers (CSM) & Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution. - Actively monitor case workload and drive to closure within SLA’s. - Document all the interactions in Lenovo´s CRM while maintaining exceptional case notes. - Regular ticket follow-up and on time case closure. Basic Requirements: - Minimum of 1-3 years of experience in technical support or customer-facing technical role - Excellent communication skills, verbal & written Portuguese language. - Decent communication skills, verbal & written English language. Preferred Requirements: - CompTIA or equivalent certifications (A, Network, Security, etc.) - Diploma or Degree in Computer Science, Information Technology, or related field; or equivalent experience - Ability to work effectively in a fast-paced, dynamic environment. - Ability to learn quickly with a proven record of learning new and challenging technologies. - Experience working in a call center type of environment. - Excellent communication, interpersonal, and critical thinking skills. Additional Locations: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba - Brazil - Brazil - São Paulo - Brazil - São Paulo - Indaiatuba, - Brazil - São Paulo - Indaiatuba