Supervisor de Operações Helpdesk - Barueri/SP | B4B.tech
Join us to apply for the Supervisor de Operações Helpdesk - Barueri/SP | B4B.tech role at Grupo Autoglass.
Are you interested in being part of a Brazilian group driven by the purpose of creating solutions to improve people's lives?
We are looking for a professional to join the leadership team of the Customer Relationship Center at Grupo Autoglass, responsible for managing people and KPIs in the area.
Don't waste time! Apply now and become part of our team.
Responsibilities and Duties
* Monitoring incoming calls;
* Managing and organizing the team;
* Providing periodic feedback to the team;
* Controlling call flow and organizing the team for call reception;
* Ensuring quality service and meeting performance indicators;
* Monitoring individual productivity of each team member;
* Tracking relevant KPIs and indicators;
* Handling administrative routines and related tasks.
Requirements and Qualifications
* In progress or completed higher education;
* Leadership experience;
* Experience in technology areas.
Valuable Skills
* Background in technology fields.
Additional Information
What Grupo Autoglass offers:
* Health and mental well-being support:
* Health insurance with no monthly fee for you and dependents;
* Optional extensive dental coverage for dependents;
* Psychological support services;
* Extended maternity leave and maternity program;
* Wellhub discounts on gyms;
* Daily support:
1. Transportation allowance;
2. Meal or food vouchers, plus a Christmas hamper;
3. Opportunity to work and learn with a welcoming team;
4. Financial wellness apps like Pilla and Allya;
5. Celebration of Grupo Autoglass Employee Day with gifts.
* Career development:
6. Opportunities for professional growth;
7. Culture of feedback and development;
8. Access to over 200 free courses via the Grupo Autoglass Corporate Education Portal;
9. Galena discounts on over 150,000 courses;
10. Highly collaborative and challenging work environment fostering innovation and continuous improvement.
* Work environment perks:
11. Breakfast and snacks;
12. Relaxation moments like massages at your workstation;
13. On-site amenities: gaming room, cafeteria, barbershop, beauty salon, and more.
* Remote work benefits:
14. Home office allowance;
15. Provision of equipment and furniture for your home workspace.
Come be part of Grupo Autoglass!
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