Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)
The Aftersales Program Readiness Supervisor plays a strategic and highly collaborative role that spans multiple functions and regions. This position requires strong leadership, creativity, initiative, and exceptional communication skills. The supervisor will lead a team of engineers and provide both operational and strategic support to business partners and Customer Care & Aftersales organizations.
The APRM team is accountable for the planning, coordination, and delivery of all Aftersales program requirements — including Owner Manuals, Service Instructions, Diagnostic Software, Special Tools, and other critical service readiness elements—to ensure full availability at vehicle launch.
Key Job Responsibilities
Lead and develop a multifunctional engineering team, serving as the primary Aftersales focal point for new program development in the South America region.
Support Product Teams and Aftersales stakeholders by delivering accurate, high‑quality, and timely responses to technical and service‑related inquiries.
Coordinate cross-regional integration and communication, ensuring seamless collaboration between global development teams and Aftersales organizations in South American markets.
Monitor and manage the development of Aftersales deliverables, ensuring alignment with timing, quality, and content expectations defined in the Global Vehicle Development Process (GVDP).
Create and maintain program scorecards and status reports, providing clear visibility of risk, timing, and readiness to leadership teams.
Guide teams through execution and decision‑making processes, facilitating alignment, issue resolution, and collaborative problem‑solving across multifunctional groups.
Knowledge, Skills and Experience Requirements
Bachelor’s degree in Engineering
Advanced or fluent English (written and verbal)
Proficiency in project management tools and methodologies
Experience working in cross‑cultural and cross‑regional environments.
Analytical and problem‑solving skills, with the ability to anticipate risks and drive mitigation plans
Key Competencies
Passion for Product & Customer Focus
Problem solving and analytic capabilities
Flexibility & adaptability
Deal with ambiguity
Excellent communication skills (verbal and written)
Organizational agility
Desired
Spanish communication
Knowledge of Global Aftersales Engineering functions, deliverables, and operation
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