Please note: This job description has been refined for clarity and to remove duplicate content while preserving all essential details.
Overview
ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors. We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry. ScanAvenger has been growing at a rapid pace and we’re looking for someone to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.
Working hours: PDT (Los Angeles Time), with one hour break. The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.
Responsibilities
Helpdesk Responsibilities (Primary)
* Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
* Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
* Escalate complex cases when needed while ensuring follow-up and resolution.
* Maintain accurate customer logs and records.
* Update and maintain the internal Knowledge Base content for recurring issues and fixes.
Operational Support (Secondary)
* Track global shipments and ensure timely delivery.
* Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
* Help manage worldwide stock levels and coordinate with warehouses.
* Assist with new order placements and help prevent stockouts.
* Support product launch campaigns and ensure marketplace listings are accurate.
* Communicate with global suppliers and partners.
* Help with internal process documentation and task tracking.
Qualifications
* As close to perfect English skills (C1+ minimum) - both written and verbal.
* 3+ years of experience in a similar customer-facing or support role.
* Professional email communication.
* Strong organizational and multitasking abilities.
* Proven track record of ownership and task follow-through.
* Resourcefulness and problem-solving mindset.
* Intermediate Microsoft Office skills (especially Excel and Outlook).
* Bonus: Experience with Amazon Seller Central.
* Bonus: Technical background or comfort with tech troubleshooting.
* Ability to switch between customer support and internal ops tasks as needed.
* Comfortable working independently and taking ownership of outcomes.
Note: This description retains the core responsibilities and requirements of the role in a concise, non-duplicative format.
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