A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You will work with visionaries across industries to improve the hybrid cloud and AI journey for the world's most innovative and valuable companies. Your ability to accelerate impact and make meaningful change for your clients is enabled by our ecosystem of strategic partners and our robust technology platforms across the IBM portfolio, including Software and Red Hat.
Curiosity and the constant pursuit of knowledge are the foundation of success at IBM Consulting. In your role, you will be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in innovative impact for a broad network of clients. Our culture of evolution and empathy is centered on long-term career growth and development opportunities in an environment that embraces your unique skills and experiences.
Your role and responsibilities
1. Carrying out careful analyses to release credit for the agricultural sector, ensuring assertive decisions in line with company policies.
2. Managing the flow of communication with banking correspondents and end customers, acting actively and receptively through messaging applications, chat, and e-mail.
3. Carrying out and monitoring notarial activities, including interactions with notaries and clients to resolve pending documents.
4. Ensure a high level of productivity and quality, working to set clear targets and committing to agreed deadlines and SLAs.
5. Identify and propose process improvements to optimize performance and customer experience.
6. Keeping up to date with the demands of the agricultural sector, ensuring consistent analysis and adherence to market needs. This position requires analytical skills, excellent communication, and a results-oriented approach in a dynamic and challenging environment.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Ease and experience with document analysis;
* Previous experience in customer service will be a plus;
* Analytical profile, with the ability to interpret data and information and make assertive decisions;
* Complete university degree or technologist in Administration, Law, or related areas will be a plus;
* Proficiency in Office package tools, especially Excel and Word;
* Excellent oral and written communication skills, with the ability to adapt to different audiences and service channels;
* Ability to anticipate possible problems, redefine priorities, and adapt quickly to the client's ever-changing demands;
* Ability to think through complex issues, developing robust solutions that meet the client's specific needs;
* Solid experience or aptitude in customer service, ensuring a satisfactory experience in line with business objectives. We are looking for someone who is proactive, resilient, and committed to delivering high-quality results in a dynamic and challenging environment.
Preferred technical and professional experience
* Previous experience in document analysis in the banking or agricultural sector.
* Experience in customer service, especially through digital channels such as messaging apps, chat, and email.
* Academic background in Business Administration, Law, or related technology courses.
* Experience with notarial activities, including monitoring processes in registry offices.
* Advanced knowledge of Excel, including the use of formulas, pivot tables, and data analysis tools.
* Experience in environments with productivity and quality targets, demonstrating the ability to deal with strict deadlines and SLAs.
* Track record of working in dynamic environments, adapting quickly to changes and customer demands.
* Experience in developing strategic solutions to complex problems.
* Proven ability to communicate clearly, objectively, and empathetically, both orally and in writing. These differentials will contribute to above-average performance, in line with the area's strategic objectives.
ABOUT BUSINESS UNIT
IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.
YOUR LIFE @ IBM
ABOUT IBM
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Job Title: Junior Process Assistant (Temporary)
Job ID: 44008
City / Township / Village: HORTOLANDIA
State / Province:
Country:
Work arrangement: Onsite
Area of work: Enterprise Operations
Employment type: Fixed Term (Fixed Term)
Contract type: Fixed Term - Short Term
Position type: Entry Level
No Travel
Company:
Shift: General (daytime)
Is this role a commissionable/sales incentive-based position?
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