Job Summary
We are seeking a highly skilled Technical Support Supervisor to join our team. The successful candidate will be responsible for delivering exceptional technical support services to our customers.
Key Responsibilities
* Execute services and provide technical assistance to customers, including commissioning, energy and water saving audits, product optimization, and advanced troubleshooting at customer sites.
* Investigate and resolve technical issues on specific products, modules, and systems with in-depth product knowledge at customer sites or remotely.
* Train customers or other Field Service Engineers on advanced product features.
* Provide remote support for customers or own Field Service Engineers.
* Prepare assigned service jobs according to the FSE Handbook.
* Follow up on actions and promises made to customers.
* Write service reports on site and obtain customer signatures.
* Update service execution IT systems with relevant information.
* Report unsafe practices and other safety incidents according to local reporting procedures.
* Capture Installed Base on site and communicate sales leads to the sales organization.
* Make proactive recommendations to customers related to our service portfolio, including upgrades.
Requirements
* Technical knowledge of industrial machinery manufacturing and information technology.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Flexibility to adapt to changing priorities and deadlines.
Benefits
* Opportunity to work with a leading company in the industrial machinery manufacturing industry.
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
About Us
We are a dynamic and innovative company dedicated to providing exceptional technical support services to our customers. We are committed to excellence and strive to deliver high-quality results in a timely manner.