About the job Customer Journey Service Supervisor KEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mindset: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc.) Create online and face-to-face training for dealers, material and train them periodically according to their needs Implement digital solutions at all After Sales standard processes (customer booking, customer reception, repair order and checklist opening, service planning and control, service execution, car delivery and customer satisfaction survey) Create the workflow to secure LGPD compliance Spread and consolidate a "Continuous Improvement" mindset among dealers so GWM customers may have the best experience at After Sales operations in the market REQUIRED KNOWLEDGE AND SKILLS: Good communication and proactivity position Negotiation experience with dealers, suppliers, BOD and dealer associations Deeply analysis & problem resolution oriented Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.) #J-18808-Ljbffr