Join to apply for the Customer Service Supervisor role at Wawa, Inc.2 months ago Be among the first 25 applicantsJoin to apply for the Customer Service Supervisor role at Wawa, Inc.Get AI-powered advice on this job and more exclusive features.Soar with us at Wawa.We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.As aSoar with us at Wawa.We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.What you'll do:Deliver outstanding customer service and resolve inquiries promptly.Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.Lead, motivate, and train Associates to drive sales and performance during shift.Ensure consistent execution of customer service programs, policies, and store technology components.Manage cash processes, inventory, vendor check-ins, and store safety.Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.BenefitsWe are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.Eligibility for Wawa Benefits is defined under the terms of the plan(s)QualificationsHigh School Diploma or GED equivalentMust be 18+ years old with reliable transportationFlexible availability to work various shifts, including weekends, and holidays, to meet business needsSupervisory experience, ideally in retail or food service environments, is a plusStrong customer service, relationship-building, and communication skillsAssociates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Wawa, Inc. by 2xPassenger Services Supervisor - PT - Tue 430a-830a, Wed-Thu 430a-1230p, Fri-Sat 1230p-430p (40543)Customer Service & E-Commerce Supervisor - Full TimeAllentown, PA $113,000.00-$123,000.00 1 day agoPhillipsburg, NJ $21.40-$28.90 3 weeks agoOperations Supervisor - Lehigh Valley Mall*Supervisor (Part-time) Penn State Lehigh Valley*Supervisor (Part-time) Penn State Lehigh ValleyPhillipsburg, NJ $16.24-$24.00 2 weeks agoFinish Line Macy's Store Management - Lehigh Valley Mall, Whitehall, PASupervisor - Customer Energy IntegrationShift Supervisor - Burger King @ Hickory Run Travel PlazaSales Floor Supervisor - Lehigh Valley MallFine Jewelry Merchandise Supervisor - Stroud MallRegal Cinemas Northampton - Floor Staff - $15.50/hour + Free Movies!We’re unlocking community knowledge in a new way. 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