DescriptionJob SummaryReporting to the Director of Operations in Brazil, The Order Entry Supervisor is responsible for overseeing the order entry process, ensuring accuracy and efficiency in processing customer orders. This role involves managing a team of order entry specialists, maintaining data integrity, and collaborating with various departments to meet customer needs and company goals. Working based on the company policies; the manager is directly responsible assure all the orders are under compliance.Primary Duties & ResponsibilitiesSupervise and manage the order entry team to ensure timely and accurate processing of orders.Develop and implement order entry procedures and best practices.Monitor order processing systems and troubleshoot any issues that arise.Ensure data accuracy and consistency in order entry systems.Collaborate with sales, customer service, and warehouse teams to resolve order-related issues.Analyze order entry data to identify trends and areas for improvement.Train and mentor order entry staff to enhance their skills and performance.Maintain and update order entry documentation and training materials.Generate and analyze reports on order processing metrics and performance.Leads a team of orders analysts engaged in.Supports conflict resolution as needed and fosters adherence to Teledyne’s standards of ethical business conduct.Establishes and drives the daily priority of work for the team. Coordinates with adjacent departments to ensure the timely delivery of products and services to our customers.Fosters an environment of collaboration and unity; builds relationships with adjacent departments to promote cooperation and mutual success.Embraces change and drives management initiatives focused on process improvement, increased efficiency, and business growth.Administers employee time and attendance reporting.Oversees the administration of orders and Contracts analysis using SAP and related enterprise business applications.Ensures all work assignments are performed in accordance with Company’s Policy and Compliance.Job QualificationsTwo-year general business degree or equivalent work experience in a customer service role or sales operationsMust possess a minimum of 5 years of leadership experience with direct report responsibilityTwo years of hands-on experience with SAP or similar ERP system is requiredMust be proficient in English and Spanish, other language skills a plusProficiency in Microsoft Office, Word, Outlook.Ability to multitask in a team oriented fast paced environment.Ability to prioritize and organize a variety of functions relating to the position.This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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