About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Activities Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling Provide solutions to problems associated with special requirements such as bulk mail and other special needs Maintain all mail stops and package rooms as appropriate Research and follow-up with clients regarding tracking mail and/or packages Perform mailroom inspections and inventory supplies Actively support an environment of teamwork, cooperation, performance excellence and personal success Participate in the individual performance management program and personal development planning Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements Receive and routing tickets and service orders to the responsible team Control budget and invoices for suppliers related to mailroom Create and send reports related to soft services (janitorial, pest control, sustainability, etc) Cover reception shifts and breaks when necessary Develop and maintain client relationships and provide exceptional service as reflected by client feedback, ensuring that expected service levels are achieved Comply with all requirements of the client contract and meet or exceed Key Performance Indicators Support the day-to-day delivery of mail services on site in accordance with all agreed policies, procedures Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for considerationRequirements: Experience in corporate mailroom operationsr Knowledge of current postal codes, procedures, and regulations Proficiency in a range of information technology tools and platforms Advanced English Location: São Paulo - SP What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.