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Position based in São Paulo Office - SP.
Overview
A successful candidate will be a person who enjoys diving into data, doing critical analysis, discovering root causes, and designing long-term solutions. It will be a person who likes to learn, wants to innovate and can take ownership of processes and responsibilities.
Responsibilities
* Using your technical abilities to assist in the maintenance and transformation of the e-commerce operation through data analysis
* Having a contributor role in raising the level of competencies of the web operations team
* Handling operational activities related to the online mobile business, such as fraud prevention, chargeback and customer payment reversals
* Exploring and leveraging on other divisions expertise (Sales, Marketing, Customer Service and Logistics) to support providing comprehensive services to your web-customers
* Independently securing your routine activities and projects deliverables
* Working closely with your manager to build and maintain strong relationships with business partners and best understand customer needs
* Analyzing large datasets and developing clear and well-structured analytical reports
* Identifying and engaging on resolving gaps that impact the fulfillment of the business's functional requirements
* Manipulating different data sources in support of business requirements
* Proactively plays an analytical role in measuring business KPIs with purpose of identifying trends and evaluating the performance of the business's initiatives
Requirements
* Bachelor's degree, not necessarily an IT person, you are familiar with digital, love data and think decisions should be taken based on facts.
* Must have good with numbers, excel and technology skills, you get things done and inspire your colleagues to do the same.
* 3+ years of experience developing and applying data-driven solutions, preferably in a consumer marketing context (experience in e-comm is a plus)
* Entrepreneurial mindset, constantly looking for problems to solve and willing to be accountable for the business's performance.
* Good written and verbal communication skills, your colleagues naturally seek for your support
* Advanced in English - you might have contact with regional and global teams.
MBG
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