As an IT professional, you will provide remote computer and IT system support to employees. This role requires excellent customer service and problem-solving skills, as well as the ability to work individually and as part of a larger team.
Key Responsibilities
• Analyze issues and formulate solutions.
• Troubleshoot system, application and hardware issues.
• Ensure customers are updated on ticket progress.
• Work remotely with customers to solve problems.
• Utilize internal knowledge base to provide and find solutions to known issues.
• Research and resolve issues when needed.
Qualifications
Associate's degree or equivalent experience required. Additionally, desired qualifications include knowledge delivering IT solutions within a corporate environment and experience working in a mixed Mac and Windows environment.
Desired Qualifications & Skills
Experience supporting A/V environments not required but is a plus, experience in centrally managed computer environments preferred.