Account Growth Specialist
The successful Account Growth Specialist is responsible for maintaining and expanding current client relationships while exploring new sales opportunities. To excel in this role, you must be able to understand customer needs, manage complex sales projects, build lasting connections with key decision-makers, and consistently exceed sales targets.
* Develop and execute account growth strategies to achieve revenue expansion and customer satisfaction goals.
* BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH KEY DECISION-MAKERS AT EXISTING CUSTOMER ACCOUNTS. ENSURE CUSTOMER SATISFACTION AND RETENTION.
* Proactively identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business reviews to customers.
* Collaborate with other departments (including pre-sales, product, legal, and marketing) to support customer success.
Sales Performance:
* Meet or exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
* Gain market intelligence, developments, and competitor activities and share insights with the sales team.
* Experience managing long sales cycles, request for proposals, and public tenders.
* Strong understanding of software development lifecycle and enterprise IT environments.
* Proficiency with open-source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems and other sales tools.