Position Purpose:
Developing and maintaining strong senior and operational relationships with key retailers, growing and maintaining retailer advocacy for CHEP, improving asset management and productivity, reducing losses and leakage rate, the identification and delivery of revenue opportunities deriving from reuse or other retailers’ activities as well as loss compensation opportunities. Key Responsibilities May Include:
Lead, coach, and mentor a team, fostering a high-performance culture that drives asset recovery, supply chain efficiency, and customer satisfaction. Develop and execute strategic plans for the Retail Account Management team, ensuring alignment with CHEP’s broader business goals and delivering mutual value for both CHEP and its retail partners. Build and maintain strong, strategic partnerships with key retail accounts, leveraging deep market insights to deliver customized solutions that add value for both parties. Track and manage critical KPIs such as asset productivity, pallet recovery, and cycle time efficiency, ensuring accountability within the team to meet and exceed performance targets. Collaborate with internal teams including finance, legal, supply chain, and customer service to ensure smooth operations, strategic alignment, and seamless execution of key initiatives. Drive the adoption of new technologies and innovative tools that improve the Retail Account Management team’s performance, enhancing both customer satisfaction and operational efficiency. Build strong, trust-based relationships across multiple levels of retail organizations, ensuring CHEP is seen as a trusted partner and advocate for its products and services. Lead process improvement initiatives, ensuring the team embraces continuous learning, development, and innovation to stay competitive and deliver exceptional results. Challenges:
Managing retailers’ expectations, priorities and challenging operating models Dealing with difficult supply networks, country dimension and white pallet exchange model Leading complex and difficult commercial negotiations Experience Minimum 4 years in a commercial manager role with people leadership Minimum 10 years in general business experience Available to travel within Brazil Qualifications & skills Business / Engineering / Commercial degree, MBA desirable English proficient Leveraging data driven capabilities Mastering execution of projects and initiatives