Location: Remote Company: MEXC Job Type: Full-timeEmail : Founded in 2018, MEXC is a leading global cryptocurrency exchange dedicated to being YourEasiest Way to Crypto.We provide a secure and user-friendly platform that empowers bothbeginners and experienced traders to access the world of digital assets with ease.Today, MEXC serves over 40 million users across 170+ countries and regions, supporting3,000+ cryptocurrencies with deep liquidity and competitive fees. We are ranked among theTop 5 in futures trading and Top 10 in spot trading globally.Powered by a high-performance trading engine capable of processing 1.4 million transactionsper second, MEXC delivers fast, stable, and secure trading. Our global team of 2,000+professionals across 40+ countries ensures localized support and seamless service for usersworldwide.Our mission is to empower users with a secure and simple platform. Our vision is to becomeeveryone's easiest way to crypto.Job Responsibilities:Responsible for receiving inquiries from users through online customer service tools and answering users' concerns.Timely feedback on the problems existing in the process, collect and sort out problems.Strong business sensitivity, able to grasp essential business concepts after receiving training.Financial knowledge and experience are preferred.Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization.Able to adapt to shift work. / Able to adapt to long night shift work.Job Requirements:Good logical thinking ability, able to judge the real needs of users.Proficiency in Portuguese and English is a must.Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions.Effectively adjust communication methods and styles according to different objects.Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.