The primary objective of this role is to build and maintain strong, positive client relationships through clear communication and reliable service. The Account Manager is the main point of contact for clients, responsible for managing meetings, setting expectations, sharing updates, and presenting final work.
This role ensures that clients feel informed, supported, and confident in the progress and outcomes of their projects.
Main Objectives
1. Client Collaboration and Project Oversight :
* Work with clients to understand their marketing goals. Translate those goals into clear, actionable tasks and hand them off to the Marketing Coordinator to assign tasks and keep things moving internally.
- Utilize tools to create and share meeting notes after every single meeting
- Share any critical snippets from the meeting as they relate to projects
- Handover the meeting notes, action items, and recording packaged nicely in a meeting template
* Review final deliverables before submission to ensure they align with client expectations and goals.
- Frequent meetings with clients to share deliverables and review progress together.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills
* Strategic Thinking : Able to understand client goals and work with senior team members to shape big-picture plans that guide execution.
* Verbal & Written Communication : Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence : Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management : Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills : Comfortable leading client meetings, walking through results, and representing oneself in a polished, confident way.
Reporting Relationship
* This role reports to the Senior Account Manager
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT) : 9/10 or higher average score from client feedback.
* Client Retention Rate : 93%+ of clients renew or continue service.
* Project Delivery Accuracy : 95%+ of deliverables are approved by the client without major revisions.