We are looking for a highly motivated and technically strong leader to join our Customer Success organization as a Risk & AI Manager. You will lead a cross-functional team of Risk Consultants, Data Scientists, and Business Analysts who work side-by-side with some of the world's largest financial institutions and merchants to help them fight fraud and unlock the full value of Feedzai's platform.Your team's mission is to ensure clients extract measurable value from Feedzai by delivering optimized fraud strategies, machine learning models, business-aligned risk logic, and data insights. You will manage a portfolio of high-impact client projects, lead technical and strategic decision-making, and grow a team of domain experts and problem solvers who understand both the product and the business.Your Day to Day: Lead a distributed team of Risk Consultants, Data Scientists, and Business Analysts across multiple client engagements (typically 6–8 active projects);Ensure the delivery of fraud detection strategies, rules, models, and analysis that meet client goals and align with Feedzai's best practices;Translate complex business objectives into data-driven solutions and clear technical action plans;Guide the integration and validation of Feedzai's real-time and batch analytics into client environments;Support your team in identifying misfit cases, scoping performance improvements, and proactively recommending enhancements;Collaborate with Engineering, Product, and Delivery to align on scope feasibility, performance requirements, and long-term strategy;Mentor your team, manage performance reviews, and support professional development through feedback, coaching, and career planning;Stay current with fraud patterns, machine learning best practices, and how they apply in real-world financial systems.You Have and Know-How:MSc or PhD in Computer Science, Engineering, Applied Math, Physics, Statistics, or another technical/quantitative disciplineStrong background in data science, fraud detection, or real-time decision systemsHands-on experience with machine learning, data analysis, and scripting languages such as Python or RFamiliarity with big data platforms such as Spark, Hadoop, or cloud-native data pipelinesExperience managing technical teams in cross-functional delivery environmentsAbility to navigate ambiguity, translate between technical and business needs, and prioritize effectively under pressureExcellent communication and storytelling skills — able to work with both client SMEs and Feedzai's internal stakeholdersExperience in financial crime prevention (fraud, AML, risk strategy) is highly valuedThe Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us