OverviewAmazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader or Outbound Sr Ops Manager, you will be directly responsible for a team of Area / Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.ResponsibilitiesLead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.Responsible for the overall safety, quality, performance and customer experience of the shift.Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.Accountability for meeting and exceeding operational goals.Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.Mentor, train and develop teammates for career progression and learning.Ability to develop and share best practices across the shifts and network.Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.Key job responsibilities: Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.Manage a team of a substantial number of employees within a very fast-paced/time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e., the Area Managers.Set / clarify requirements and expectations for Area Managers and Team Leaders.Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.Implement change and/or develop new processes as required.Participate from time to time in cross-functional Process and Business Improvement projects.Basic QualificationsBachelor's degree or equivalentWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAdvanced English SkillsEmployee and performance management experiencePreferred QualificationsPerformance metrics, process improvement or lean techniques experience
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