Location: Remote, BrazilEmployment Type: Full-timeWho are we?We are Influx, we provide customer support as a service for global brands. Our teams deliver fast, high-quality, 24/7 support across email, chat, social media, and voice channels. We operate in over a dozen countries and partner with leading technology and e-commerce companies to improve customer experiences and streamline technical operations. At Influx, you will join a diverse, fully remote team that values learning, growth, and collaboration.About the RoleWe are seeking a smart and analytical Junior Technical Agent to join our team in Brazil. This role is ideal for recent graduates or professionals looking to build a career in technology and systems management. You will work with a dynamic global team, supporting operational and technical processes across multiple platforms.Key ResponsibilitiesSupport system configuration and troubleshooting tasksAssist in managing and maintaining IT and software toolsAnalyze data and contribute to process improvementsCollaborate with cross-functional teams to resolve technical issuesRequirementsBased in BrazilFluency in English, oral and written.Bachelor's degree from a reputable Brazilian university in Engineering (any discipline) or Computer ScienceStrong analytical and problem-solving skillsQuick learner with excellent communication skillsAvailable to work flexible shiftsPreferred QualificationsExperience with PowerShell scriptingFamiliarity with Microsoft IntuneKnowledge of programming languages and a solid understanding of programming logicHow to ApplyIf you meet the qualifications and are eager to grow in a fast-paced, global environment, please submit your application and CV in English.