Business Technical Services Analyst
We are seeking a skilled Business Technical Service Analyst with experience in client-facing roles and PL/SQL to join our team.
This role involves establishing positive relationships with clients, understanding their business objectives and expectations, and providing support and guidance on services and solutions.
* Main Responsibilities:
* To establish strong client relationships and develop long-term partnerships.
* To assist in evaluating client business requirements and guiding them towards utilizing standard solutions.
* To participate in converting client requirements into detailed technical specifications and presenting them internally and externally.
* To maintain knowledge of critical business impact issues from the Service Desk.
* To assist with document maintenance and record-keeping for client system environments.
* To participate in release management between Service Desk, Compliance, and Project teams.
Requirements:
* A relevant degree in Information Technology or a related field.
* Experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English language skills for speaking, listening, and writing.
Benefits:
* Flexible work arrangements, including the possibility of working from home.
* A people-centered environment that values inclusivity and diversity.
* The opportunity to collaborate with teams from different countries.
* An attractive salary and benefits package.