We are looking for a highly motivated and talented individual to join our team as a Salesforce Business Analyst. This is a key role in driving progress through industry-leading capabilities focused on Digital and Cloud.
The successful candidate will have the opportunity to work with a diverse, creative and passionate audience that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also helping them find daily inspiration and become the best version of themselves.
This is a challenging role that requires a high level of analytical thinking and problem-solving skills. The ideal candidate will have experience in gathering and documenting business requirements, mapping and analyzing business processes, and designing and configuring Salesforce solutions.
Key Responsibilities:
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits:
This is an excellent opportunity to work with a leading technology company, driving innovation and creativity in the field of Salesforce. The successful candidate will have the chance to work with a talented team of professionals, collaborate with stakeholders, and contribute to the success of the organization.
What we Offer:
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance