Sr. Technical Customer Success Analyst
Key responsibilities of this role include:
* Troubleshooting complex customer requests, managing the global support queue and backlog, ensuring exceptional service for valued customers.
* Providing customer support via email, Teams, telephone using discretion, experience, and technical judgment.
This involves analyzing web applications using Chrome Developer Tools (Inspector), performing API testing and validation using tools such as Postman or cURL, conducting IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers, configuring and troubleshooting Windows ADFS Servers, and performing remote diagnostics via VPN, RDP, or similar tools.
We are seeking a highly skilled Sr. Technical Customer Success Analyst who can deliver excellent customer experiences by identifying root causes, providing timely solutions, and ensuring seamless integration with internal teams.
Responsibilities may include collaborating closely with colleagues, developing strong relationships, and sharing knowledge to ensure successful project outcomes.