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Client experience account manager

Campina Grande
Fraud Deflect
Anunciada dia 17 abril
Descrição

AEM Developer – Adobe Experience Manager, React & Headless CMS
Position Type: Full‑Time Contract (40hrs/week)
Contract Duration: 6+ Months
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote
We are looking for an AEM Developer with strong experience in Adobe Experience Manager (Sites & Assets) and headless CMS architecture. This role focuses on building scalable components, integrating APIs, and delivering modern content experiences with React and commerce platforms like Shopify.
Key Responsibilities

Develop AEM components, templates, and content models
Work with AEM Sites, Assets, and headless CMS architecture
Build API‑driven content delivery using REST and GraphQL
Integrate AEM with commerce platforms (Shopify preferred)
Ensure performance, accessibility, and SEO best practices
Collaborate with cross‑functional teams on content and platform delivery

Requirements

6+ years of experience with Adobe Experience Manager (AEM)
Strong experience with AEM Sites and Assets
Experience with headless AEM and API integrations (REST/GraphQL)
Experience with commerce integration (Shopify preferred)
Understanding of performance, accessibility, and SEO

Nice‑to‑Haves

Cloud (AWS/Azure)
CI/CD
Personalisation tools, AI‑based content exposure

Senior Client Success Manager
We are looking for a full‑time, remote Senior Client Success Manager with 7+ years of experience working in a software, technical recruiting, or technical outsourcing client services role. This role combines client advocacy with revenue responsibilities, focusing on retention and growth within existing client accounts.
This individual will build loyalty and long‑term engagement with our clients driving strategy and execution within client retention programs, account reviews, health checks, cross‑sales, issue resolution, interview management, KPI tracking and administration, and more.
Reporting to the Head of Client Success, you will advocate for the client across all of Velozient and will play an integral role in our service delivery team.
Responsibilities

Develop strong client relationships built on high responsiveness and advocacy
Serve as the primary owner of account growth plans, including retention, expansion, and long‑term account value
Identify and close new sales opportunities within existing accounts, build job descriptions when necessary, and kick off new job recruiting efforts
Plan and execute successful client retention programs that drive loyalty and satisfaction measured by NPS and CSAT respectively
Review and submit candidates for open client jobs
Coordinate candidate interviews and gather feedback communicating next steps within the People Success (a.k.a., recruiting) and Account Management teams
Collaborate with account managers on key account activity
Conduct client onboarding sessions
Perform periodic health checks and ensure new resources are onboarded successfully with the client
Collaborate with People Success in investigating and resolving resource issues
Provide needed service information to clients including resource holiday calendars and answer general client inquiries
Coordinate and contribute to annual account review preparation and execution
Exhibit high integrity, a self‑starter approach, and commitment to owning work outcomes

Required Experience

Excellent English verbal and written communication skills with the ability to lead executive‑level conversations
7+ years of experience in Client Success, Account Management, Client Services, or a related customer‑facing role within recruiting, staffing, SaaS, or professional services environments focused on software/technology
Understanding of software development lifecycle (SDLC) process and related technical roles
Proven ability to build and maintain long‑term, trusted client relationships across multiple stakeholder levels, including senior leadership
Proven experience growing revenue within existing client accounts through cross selling or account expansion
Strong background conducting client onboarding, health checks, and business reviews to ensure successful outcomes and long‑term engagement
Experience collaborating closely with Sales, Recruiting/Delivery, Operations, and Finance teams to drive client success and account growth
Data‑driven approach to managing accounts, including tracking KPIs, NPS, CSAT, retention, hiring velocity, and revenue growth
Comfort managing complex client environments, navigating change, resolving issues, and balancing client advocacy with business objectives
Strong, innate desire to advocate for the client
Strong organizational skills, accountability, attention to detail, and multi‑tasking background
Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, Word, and PowerPoint)
Self‑motivated, results‑oriented, accountable, and trustworthy

Preferred Experience

Bachelor's degree in business, marketing, computer science, or a related field
Experience selling IT, software development, or outsourcing services
Experience working with Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) systems

Additional Information

Enjoy a fun, fast‑growing entrepreneurial company, and work with smart and creative people
Be part of a highly collaborative learning culture – share knowledge, be inclusive, learn and grow together. Embrace teamwork!
Knowing your ideas are heard and matter – think big!
Making mistakes is human – let’s learn from them – be transparent!
We recognize you as an individual – no presumptions or judgment
15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays

About Velozient
We are a privately held, nearshore software engineering company providing outsourced software resources to North American companies. Our mission is to offer engineering talent that enjoys taking on challenging work, want to grow their skills and experiences building and delivering software, and excel in a fast‑paced, dynamic team environment. We are focused on providing world‑class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!
Location: Fully Remote working for US‑Based Clients
Accounting Manager – TGG Accounting
We are a dynamic and growing accounting firm specializing in providing financial services across a wide range of industries. Our team is composed of highly skilled professionals who are passionate about delivering exceptional results and building long‑term client relationships. TGG Accounting is growing, and we’re looking for an Accounting Manager to join our remote team.
The Accounting Manager owns all accounting outcomes for assigned clients, ensuring accuracy, completeness, and adherence to TGG Way standards. They oversee Staff Accountant transactional work, uphold controls and processes, and guide team execution to deliver reliable financial statements to the Controller.
Responsibilities

Review customer invoicing
Review vendor bills and submit payments
Approve and submit payroll
Resolve collections issues
Manage weekly recurring accounting processes as directed by the Controller

Monthly

Complete the full client Technical QA checklist through the Month‑End Workbook
Ensure accuracy of the balance sheet workbook
Calculate monthly sales tax prepayments and submit to Controller for review and payment
Review the final P&L scrub and approve journal entries prepared by the Staff Accountant
Review and finalize financial notes in financial packages
Review financial statements and supporting schedules prepared by the Staff Accountant
Understand the purpose of existing KPIs and roll them forward each month
Confirm financial accuracy across statements, KPIs, executive summaries, charts, graphs, and footnotes
Provide feedback to Staff Accountants about technical updates to improve their technical accounting skills
Review process and procedural documents
Complete 941 reconciliations
Prepare and submit sales tax returns with Controller approval

Annually

Coordinate, review, and submit 1099s annually
Review the chart of accounts
Reclassify contributions and distributions from the balance sheet and income statement to retained earnings
Provide recommendations to improve client efficiency
Prepare and submit client personal property tax filings for Controller review

New Client Implementation

Review new client’s current process and procedural documents
Recommend and document new processes for the Controller to sign off on
Create initial reports including Cash Flow Forecast, AP Tracker, Month‑End Workbook, and Financial Package
Delegate updates to Staff Accountant

Requirements

4+ years of accounting experience
Experience working with U.S.-based clients and exposure to U.S. GAAP
Strong understanding of month‑end close, journal entries, and reconciliations
Proficiency in QuickBooks Online or NetSuite (preferred)
Strong Excel skills (formulas, data organization, basic analysis)
Fluent English (written and spoken)
Ability to work independently in a fully remote environment
Strong attention to detail, accuracy, and problem‑solving mindset
Can work US Timezone schedules 9am to 5pm EST
USD 3,000–3,500 per month, based on experience
Fully remote role with some flexibility included
Paid training in U.S. GAAP and internal processes
Access to TGG University and learning resources
Career development / Long‑term growth opportunities within a global firm
PTO after onboarding period (most local holidays included)

Notes

This position is to join us as Independent Contractor
Payment after 90 days will be based on hours worked (can be 8 or 4 hours per day)
Working Equipment to start is required
PTO before 90 days will be taken as unpaid unless it's a holiday or sick leave

About TGG Accounting
At TGG Accounting, our mission is to make business owners’ lives better through excellent financial management. We provide outsourced accounting and advisory services to small and mid‑size businesses, helping them build strong financial foundations, plan for growth, and make better decisions.
We are more than 250 teammates, located across the U.S. and around the world, in the Philippines, Argentina, Ecuador, Chile, Brazil, Peru, and Mexico, working together in a vibrant, multicultural environment to deliver on our mission.
Core Values

Loyalty
Integrity
Strong Work Ethic
Forward Thinking – Growth Mindset
Team Player / Caring / Selfless
Positive Energy – People who have fun, smile, and laugh
Freedom & Accountability

Account Manager – Oneday
Oneday is a VC‑backed EdTech company that supports aspiring entrepreneurs from all corners of society to launch their dream business, with expert support from a mentor, a deep curriculum of content, and a vibrant community of business founders.
We’re looking for Account Managers to join our inbound sales team and own the early‑stage founder experience.
What you’ll do

Conduct high‑quality discovery calls with founders who’ve already shown interest
Understand what they’re building, why it matters, and where they’re stuck
Clearly position Oneday’s programs and mentorship
Confidently handle objections and guide qualified founders to the next step
Book next‑step calls and keep your pipeline clean and updated
Work in a high‑volume environment (150–250 calls/day) while staying sharp
Track your performance and continuously improve conversion rates

This is not a passive customer success role.
It’s a performance‑driven, ownership‑heavy sales role where outcomes matter.
What you’ll get

Unparalleled experience of working for a hyper‑growth startup
Having fun and learning from your more experienced colleagues — serial entrepreneurs, investors and engineers
Fully remote working environment
Fantastic opportunity to get to know hundreds of founders and executives in the world on a first name basis

Key Account Manager – HBX Group
We are seeking a Key Account Manager to manage, nurture, and grow existing client relationships with HBX Group. This role is essential in ensuring client satisfaction, driving account performance, and identifying opportunities for incremental growth. You will be responsible for client onboarding, operational optimization, and ongoing engagement while collaborating cross‑functionally to deliver a seamless and impactful customer experience.
Client Relationship Management

Maintain and strengthen relationships with assigned key accounts.
Conduct regular client meetings, monthly performance reviews, and reporting.
Serve as the main point of contact, ensuring timely resolution of issues and alignment with client goals.

Account Activation & Optimization

Understand client operations across departments (e.g., tech, pricing, mapping).
Support onboarding of new products and services using Salesforce and Salesloft.
Monitor account performance and implement optimization strategies for distribution and pricing.

Growth & Retention

Identify upselling and cross‑selling opportunities based on client needs and market trends.
Build rapport across various levels of the client’s organization.
Collaborate with internal teams to ensure delivery of client‑specific solutions and improvements.

Required Skills

Strong relationship‑building and account management capabilities.
Commercial acumen and consultative selling approach.
Excellent communication, negotiation, and influencing skills.
Ability to manage multiple projects and adapt to changing priorities.
Analytical mindset with the ability to interpret data and drive decisions.
Proactive, customer‑focused, and results‑oriented.

Required Tech Skills

Proficiency in Salesforce, Salesloft, and BI tools (e.g., Tableau).
Strong command of Microsoft Excel and PowerPoint.
Basic understanding of API functionality and travel tech platforms.

Qualifications & Experience

5+ years in account management, sales, or client services.
Fluent in English and source market language (essential).
Willingness to travel up to 30% for client visits and meetings.
Experience in matrixed organizations and tech‑enabled environments.
Background in travel, financial services, or related industries is a plus.

About HBX Group
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
Additional Account Management Responsibilities

Manage and develop assigned customer accounts and ensure achievement of sales, profitability, and performance targets.
Prepare and negotiate quotations for RFQs, costing, and pricing, ensuring alignment with agreed margin levels.
Identify and win new profitable business within the account.
Build and maintain strong customer relationships and support company image.
Monitor market trends and competitor activities to identify new opportunities.
Analyze profitability and implement appropriate actions.
Coordinate cross‑functional collaboration with customers to resolve issues efficiently, enhance satisfaction, and drive company targets.
Develop sales strategies, plans, and budgets for customer accounts.
Track business opportunities, reporting, and account performance.
Support team development, define KPIs, and monitor performance.
Improve sales and quotation processes and ensure efficient operations.

Not to be Included: Non‑Job‑Description Content
Called “warning” sections, placeholders, or other promotional texts have been removed to preserve only the core job responsibilities, required and preferred qualifications, and relevant company information.
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