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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Field Service Technician for Beckman Coulter Diagnostics is responsible to be part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory at a dedicated customer site, with the responsibility to execute all service tickets dispatched related to all POV demands following the governance required for this role with excellence.
This position is part of the Field Service Operations located in Joinville/SC and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be part of the Field Service Team reporting to the Tech Service Leader, responsible for offering frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to build a world-class Field Services organization—read on.
In this role, you will have the opportunity to:
* Complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Coulter equipment, providing excellent and efficient service to customers, along with technical training on products.
* Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning, and advanced team goals.
* Communicate effectively with various levels of internal and external customers, recognizing and addressing their unique needs. Assist in training newer Field Service Engineers.
The essential requirements of the job include:
* Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields)
* 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation, demonstrating ownership of Install Base management
* Strong ability to communicate sophisticated information, generate reports, and hold a current valid driver’s license with a good driving record over the last three years
It would be a plus if you also possess previous experience in:
* 3+ years’ experience in advanced troubleshooting
* Developing relationships with customers to foster positive partnerships and enhance customer satisfaction and retention
* Advanced user level of English
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work arrangement. This position is eligible for a remote work arrangement, with additional details provided during the interview process.
Join our team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the unique perspectives of our workforce, customers, and shareholders, contributed by our diverse attributes.
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