Technical Leadership Role
The SAP Technical Support Team is responsible for ensuring operational continuity of global business applications. This role will lead initiatives that require developments in those applications.
Key Responsibilities:
* Creation of best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
* Provide operational support to application/integrations developed in-house or other developments in Legacy Applications when needed.
* Ensure that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by the Orbia Global Applications team.
* Support and drive automation initiatives where possible, with a final goal of incident reduction and self-service.
* Drive and encourage new ways of working in collaboration with partners, for example Devops or Scrum.
Required Skills and Qualifications:
* Bachelor's degree in computer science or related field.
* Excellent written and verbal communication skills in English and Spanish.
Knowledge and Experience Required:
* Good understanding of SAP ECC and S/4 Technical and Development functionalities (BTP, Basis, ABAP, Fiori/JAVA, etc.).
* Good knowledge of ITIL framework.
* Ability to take on responsibilities with a constructive and collaborative approach.
* Passion for Service standardization and improvement.
* Excellent people skills, ability to manage escalations from colleagues from all levels of the organization.