Technical Support Specialist
Sycomp provides global IT services and solutions with expertise in cloud, data center, endpoint management, and security.
We are seeking a skilled Technical Support Specialist to deliver exceptional technical support to clients, ensuring smooth operation of their IT environments.
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving business applications, including Office 365 and Salesforce.
* Log, track, and manage incidents and service requests across various platforms.
Key Skills and Qualifications
The ideal candidate will possess strong technical skills and excellent communication abilities. Key qualifications include:
* Proficiency in troubleshooting and resolving technical issues.
* Experience with remote support tools and business applications.
* Strong analytical and problem-solving skills.
* Excellent written and verbal communication skills.
Benefits
This role offers a dynamic and challenging work environment with opportunities for growth and development. As a valued member of our team, you can expect:
* A competitive compensation package.
* Ongoing training and professional development opportunities.
* A collaborative and supportive work environment.