Job Opportunity: Loja Coordinator at Grupo KMB O Boticário
The ideal candidate will be responsible for ensuring customer service and product sales, maintaining operational activities across stores, achieving company goals, following internal process flows, and developing and engaging the team to execute the strategic plan.
About the Role
This role involves:
1. Ensuring operational excellence and results in assigned stores, aiming to meet established objectives.
2. Developing, motivating, and monitoring team performance.
3. Tracking, analyzing, and managing commercial results and performance indicators to meet targets.
4. Ensuring compliance with processes.
5. Maintaining store systems and resolving issues.
6. Overseeing product demonstrations, trials, and sales through strategic customer service.
7. Engaging the team through close supervision, individual and group conversations, recognition, engagement analysis, and feedback.
8. Supervising store standards and processes to ensure proper functioning.
9. Setting, monitoring, and achieving individual and store goals through daily analysis of commercial and customer satisfaction indicators.
10. Managing financial performance of the stores, suggesting improvements to meet objectives.
11. Guiding and supervising staff to promote customer satisfaction and loyalty through personalized service both in-store and online.
12. Participating in hiring and termination processes through interviews and other HR procedures.
About Us
We are a multi-franchise group in the beauty industry, representing one of Brazil's leading cosmetic and perfumery brands: O Boticário.
With over 42 years in business, we create opportunities to transform lives, families, and society.
Our team is high-performing, authentic, and motivated to achieve more.
Our Mission
To develop people and support entrepreneurship for positive societal change.
Our Vision
To be recognized as one of the best places to work and a leader in business management and customer service.
Our Values:
* Honoring commitments
* Creating opportunities
* Respecting relationships
* Responsibly pursuing results
* Upholding ethics
This is our spirit