Summary:Responsible for Salesforce implementation, enhancements, and integrations supporting CS, Sales, and SCSS teams. Key work includes Zendesk integration, forecasting improvements, Sales Compass features, and Glassdoor–Salesforce integration, along with ongoing platform maintenance and data enablement.Key Responsibilities:Gather requirements & create BRDs, user stories, functional specsConfigure solutions using Flows & declarative capabilitiesManage Sales/Service Cloud configurationsSupport Agile delivery, testing (QA/UAT), and change managementHandle stakeholder coordination & production supportSkills (5+ yrs):Salesforce: Sales Cloud, Service CloudAdmin: Flows, Roles, Permissions, ReportsDev: Apex, LWC, Aura, ReactJS Integrations: REST/SOAP APIsTools: Git, JIRA, Postman, VS Code Mandatory: Platform Developer I Certification