Job Overview
We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance. This role requires strong analytical and problem-solving skills to troubleshoot software and compliance-related issues efficiently.
* Investigate and resolve customer complaints in a timely manner, ensuring high levels of satisfaction and loyalty
* Maintain accurate records of support requests, including issue resolution status and customer interactions
* Communicate effectively with internal stakeholders to ensure seamless collaboration and issue escalation when necessary
The ideal candidate will have excellent written and verbal communication skills, a degree in Computer Science or a related field, 2+ years of experience in customer support, and a passion for delivering top-notch technical support.
Key Qualifications:
* Excellent Communication Skills: Ability to articulate complex technical information to customers and internal stakeholders
* Technical Expertise: Strong knowledge of software and compliance-related technologies, with a willingness to learn and adapt to new systems
* Problem-Solving Skills: Analytical and critical thinking abilities to identify and resolve customer issues efficiently