Job Opportunity: On-Site IT Support Specialist
We are seeking a skilled and proactive individual to provide hands-on support for our local infrastructure, users, and critical systems. This role is responsible for ensuring smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.
* Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices, including troubleshooting hardware, software, and connectivity issues.
* Perform regular monitoring of IT equipment and infrastructure maintenance to ensure uptime and reliability.
* Offer desktop/user support for local staff, including assistance with hardware, software, and network connectivity problems.
* Conduct routine preventive maintenance activities such as security checks, system health checks, and patch updates to prevent downtime and maintain system integrity.
* Collaborate with remote teams and vendors to monitor and coordinate critical service requests as needed.
* Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through and documentation.
Key Responsibilities:
* Technical support and troubleshooting
* Infrastructure monitoring and maintenance
* User support and desktop assistance
* Preventive maintenance and security checks
* Critical incident management
About This Role:
This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our organization. If you are passionate about IT support and have a strong desire to make a difference, we encourage you to apply.