Job Summary:We are seeking a skilled IT Support Engineer to provide hands-on technical assistance and troubleshooting for our internal teams, customers, and vendors. This is an exciting opportunity to leverage your expertise in network infrastructure support, data center operations, and ITSM tools.Key Responsibilities:Providing on-site technical support for internal teams, customers, and vendorsTroubleshooting and resolving complex technical issues related to network devices, data center operations, and ITSM toolsAssisting with the implementation of new technologies and processes to improve operational efficiencyCollaborating with cross-functional teams to resolve technical issues and improve overall service deliveryDeveloping and maintaining technical documentation and knowledge base articlesRequirements:3-5 years of experience in IT infrastructure support, data center operations, and ITSM toolsStrong understanding of networking fundamentals, including network devices, protocols, and architecturesKnowledge of data center infrastructure management applications and monitoring toolsExperience with ITSM tools, preferably ServiceNowBasic knowledge of hardware, operating systems, and backup technologiesExcellent communication and problem-solving skillsWhat We Offer:A collaborative work environment where technical expertise and customer success go hand-in-hand.How to Apply:If you are interested in this opportunity and meet the above qualifications, please submit your resume and cover letter for consideration.