At the forefront of payments innovation, we offer a unique opportunity for students to drive operational excellence and streamline fraud detection. As a key member of our Case Management team, you will play a vital role in evolving our fraud case intake and resolution platform.
The ideal candidate will possess strong analytical skills, attention to detail, and a passion for process improvement. You will work closely with cross-functional teams to identify areas for automation, optimize workflows, and enhance customer satisfaction.
Responsibilities include:
* Tagging and triaging fraud-related case submissions
* Developing documentation for return materials processes
* Collaborating with Fraud Ops Decision Science and Technical teams
* Participating in testing and feedback for new platform features
Qualifications include a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field, along with strong academic performance and excellent communication skills.
This paid internship offers hands-on experience, mentorship, professional development, and networking opportunities, as well as a 30-hour work week and flexible scheduling.